Return & Refund Policy

At Akayda, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your order, we offer a straightforward exchange and return policy to ensure your shopping experience is as seamless as possible.

1. Return Eligibility
You may return any unworn, unused, and undamaged items within 30 days of receiving your order. To be eligible for a return, items must be in their original packaging, including all tags, boxes, and accessories. Please note that certain items, such as customized or personalized jewelry, are final sale and cannot be returned or exchanged.

2. Exchange Process
If you wish to exchange an item for a different size, color, or style, please initiate the exchange process within 30 days of receipt. To do so, please contact our customer service team at [Insert Contact Information]. We will guide you through the exchange process and provide you with instructions on how to return your item.

3. Return Process
To initiate a return, please follow these steps:

Contact our customer service team at [Insert Contact Information] to request a return authorization. Please provide your order number and details of the item you wish to return.
Once your return is approved, pack the item securely in its original packaging and include the return authorization slip.
Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they are returned safely.

4. Refunds
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or refund at no additional cost to you.

6. Shipping Costs for Returns
Customers are responsible for the return shipping costs unless the item received was incorrect or defective. In such cases, we will cover the return shipping fees.

Thank you for choosing Akayda. We are committed to ensuring your satisfaction and look forward to serving you again!